Website Terms of Use

Website Terms of Use main image Website Terms of Use image

The Techtel Online Store is owned and operated by Techtel Pty Ltd (ABN 65 002 954 985).

By using or otherwise accessing this site you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree to the Terms & Conditions it is advised that you do not use this site.

1. Terms of Use


Techtel controls and operates this web site from its offices within Australia. Our Terms of Use are governed by the laws of the State of New South Wales. You and Techtel agree to submit to the non-exclusive jurisdiction of the courts of New South Wales. You are responsible for compliance with applicable local laws, should you choose to access this site from another location.

Revisions of Terms of Use

At any time, Techtel may choose to revise or amends its Terms of Use by posting revised terms on this page, effective immediately. In the event that any part/s of these Terms of Use is unable to be enforced, the remainder of the Terms are still in effect. Please visit this page periodically to view the latest Terms of Use to which you agree to be bound as they are implemented.

Personal, Non-commercial Use

The Techtel Online Store gives permission for users to display, copy, download, print and distribute hard copy portions of this site, only in the following circumstances:

To aid the process of placing an order on the Techtel Online Store, or making a purchase with Techtel through other means.
To be referred to as a shopping resource.
Without our prior written permission, you may not exploit any of the site materials for commercial purposes or other purposes that are not expressly permitted under these Terms of Use.

Prohibited Conduct

You are not authorised, without the prior written permission of Techtel and each other owner of rights in content that you access via the site, to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from that content.

No trade mark (whether registered or otherwise) that is contained on this site or otherwise used by Techtel may be used without our prior, specific, written permission or that of the trademark owner.

Please note that the permission granted to use material on the site terminates automatically if you breach any of these Terms of Use.

Protecting Your Log on Details

It is your responsibility to ensure the safekeeping of your user name and password. Techtel provides a secure connection for customer login however it is you who remains wholly responsible if your user name or password is used by an unauthorised person. You agree to release and indemnify Techtel in connection with any authorised or unauthorised use of your user name or password. Techtel reserves the right to suspend or cancel your account at any time without prior notice.

Security & Privacy

Techtel agrees to comply with its posted Privacy Notice. Please refer to this document for further details. Personal information will not be revealed to external organisations, except for the purposes of fulfilling an order on the Techtel Online Store.

General Prohibitions

Users of the Techtel Online Store must not upload, post or make available on the site through other means, any content which:

Infringes or violates the rights of others (including but not limited to their privacy and intellectual property).
Is unlawful, threatening, abusive, obscene, profane, vulgar, defamatory, invasive of privacy or which may harass or cause distress, inconvenience or incite hatred of any person.
Restricts another user’s ability to use or enjoy the site, for whatever reason.
Incites a criminal offence, gives rise to civil liability or that which violates any other law.
Harms or alters the operation of the site, its servers or any other user’s computer systems (e.g. by transmitting a harmful component such as a computer virus, whether knowingly or not).
Breaches codes, standards or content requirements enforced by any relevant authority.

Users agree to indemnify and will keep Techtel indemnified against any direct or indirect claim, demand, injury, damage, loss, expense, cost or liability made against or suffered by Techtel in connection with use of this site, a breach of the Terms of Use or of any rights of third parties.

2. Purchasing from the Techtel Online Store

Ordering Goods

Any order placed by you is considered an offer by you to purchase the particular item for the price (including delivery charges) specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order, and we send you written confirmation of the cancellation prior to either the goods being dispatched, or if not in stock, prior to when we order the item from our supplier.

Techtel may change the prices published on this website at any time. While every effort has been made to ensure the accuracy of prices and information displayed on the Techtel website, Techtel reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on this site, or an error in your order. We may request that you provide additional verification or information before accepting your order.  We currently only accept orders from (and ship to) the following regions within the South Pacific; Australia, New Zealand, Fiji, Papua New Guinea, Samoa, Solomon Islands, Vanuatu, New Caledonia, Tonga, Norfolk Island, Marshall Islands and East Timor.

Techtel reserves the right to restrict sales to retail quantities.

Purchasing & Payment

For any purchases made on the Techtel Online Store, the purchaser must pay:

The price associated with the relevant goods, as listed on the Techtel Online Store.
The shipping fee as specified in the checkout process, or as quoted by Techtel should you request an alternate shipping quote.
All customer credit card details are safe and secure. Credit card details are not stored or collected by Techtel but are instead processed directly and securely through the Westpac PayWay payment gateway. All personal information provided to the Techtel Online Store is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that ensures the safety of data as it is processed over the Internet. At the present stage we are only able to accept payments via VISA, Mastercard, American Express, JLB or via bank transfer. Payment must be cleared in full before good are dispatched or ordered from suppliers.


All orders placed on the Techtel Online Store are confirmed and accepted at the discretion of Techtel. With reasonable prior notice given to you, we reserve the right to vary prices in the event of price changes or an error in the listed price of an item. Techtel will request payment for increased prices, though you have the right to cancel your order with us so long as we are advised within 7 days of notifying you of the price increase.

Orders will be delivered to the address specified in the checkout process, within the agreed time frame, subject to their availability. If goods are not available within the time frame we will notify you as soon as possible.

Any person who receives the goods at the delivery address will be presumed to be authorised to receive the goods. It is your responsibility to ensure that an authorised party is available to receive the goods. If there is no one at the delivery address to receive the order, Techtel may charge you additional delivery fees.

Title & Risk                                                                                                            

Title to the items purchased on The Techtel Online Store only passes from Techtel to you when full payment has been received for the items. All risk in the goods passes to you upon delivery.

Returns Policy & Refunds

All items on the Techtel Online Store are subject to our posted Shipping & Returns Policy. Please refer to this policy for further details.

Product Information, Prices & Photos

Prices are all in Australian dollars (AUD) and exclude Goods and Services Tax (applicable to shipments within Australia only). Price and range of products on the Techtel Online Store may vary from those available through Techtel’s regular business operations.

Techtel aim’s to maintain up-to-date pictures and details of all goods listed, however, occasionally these may vary. It is recommended that you read the manual and/or instructions of the goods carefully before use. Images are included for illustration purposes only, the product you receive may differ.

Specials Items

All items listed within the Specials area of the Techtel Online Store are sold on a no returns basis. Specials Items are either new, ex-demo stock, or have minor aesthetic imperfections. Unless stated otherwise all items come with a 30 day return and refund only warranty to show good faith that the products are in good working order at time of sale.

Orders for these items are processed on a ‘first come, first served’ basis and we can therefore not guarantee order fulfilment at the placement of an order, or even after payment. If your order cannot be fulfilled, we will notify you by phone or email. If the Specials Item is sold out, we are not required to supply you with an alternative product and we have no liability to you whatsoever.

Disclaimer of Liability

Only to the extent permitted by law, Techtel will not be held liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including but not limited to loss of use, data, or profits, arising out of or in connection with:

The reproduction or repurposing of the contents of the Techtel Online Store.
Goods supplied by Techtel under these Terms of Use.
A failure or omission on the part of Techtel to comply with its obligations under these Terms of Use.
Disclaimer of Warranty

Use of the Techtel Online Store is at your own risk. All content contained within the site is believed to be accurate and reliable at the date the information was placed on the site. Techtel gives no warranty as to the accuracy of the information contained on this site, including that which relates to the products available for purchase. To the extent permitted by law, including any non-excusable statutory obligations, Techtel will not be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information presented on the Techtel Online Store. To the extent permitted by law, Techtel expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.

Limitation of Liability

Our total liability to you (if any) in connection with this site, or with these Terms of Use or any goods or services supplied under them, will be limited, at our discretion, to:

Repair or replacement of the goods, supply of equivalent goods, or payment of the cost of doing this.
The amount paid by you.
Rights We Cannot Exclude

The above disclaimer and liability limitation do not exclude any rights, which by law may not be excluded, including but not limited to your rights under the Trade Practices Act.


Techtel may terminate your ability to purchase goods from this site at any time without due notice. All restrictions and limitations of Techtel’s limitations will still apply beyond termination.

3. Techtel’s Fair Trading Policy

Techtel is committed to complying with the various Trade Practices Acts and Fair Trading Laws. We welcome your feedback regarding our accordance with these regulations.

4. Techtel’s Compliance Policy

Techtel agrees to comply with all relevant laws and regulations. Management will be trained to ensure compliance and staff will be informed of any updates to the relevant laws and regulations.

5. Techtel’s Disclaimer

Techtel does not accept any liability whatsoever in respect to the accuracy or completeness of any of the data contained on the site, nor does the provider of the data – any use of this information is at the user’s risk. Techtel will also not accept any liability for interruptions, delays, omissions, errors (including those resulting from negligence), recording, processing, storing or dissemination of the information on the Techtel Online Store.

The Techtel Online Store contains links to third party sites. Links of this kind do not represent an endorsement or recommendation by Techtel as to the suitability or accuracy of any information contained in such third party sites. Use of these websites is at your own risk.

6. Techtel’s Copyright Statement               

Information on the Techtel Online Store may be used or copied for personal reference only. Techtel strives to ensure that all information posted on the site is correct at the time it is uploaded. We cannot however guarantee the material’s accuracy so the information is to be used at your own risk. You may not reproduce or publish the information in any other way or by any means without prior consent from Techtel.

If you have any questions or require further information relating to the contents of the Techtel Online Store please contact Techtel at or by calling +61 (0)2 9906 1488.